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| About Us |
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Frequently Asked Questions
Who are we?
We are SSK Productions Ltd – Sylvanian Families specialists who have been fulfilling the needs of Sylvanian collectors everywhere for 20 years! We run the Sylvanian Families Shop in London, the Sylvanian Families Collectors Club, and sylvanianfamilies.com and are proud to offer the widest range of Sylvanian Families products in Europe.
How do we offer such a wide range of Sylvanian Families?
Being specialist, we import Sylvanians from all over the world to offer our collectors the best range possible. In addition to the full UK range, we also stock items from Japan, North America and France. These items come in their original overseas packaging, rather than the blue Sylvanian packs that we are used to here in the UK. Sylvanians are all made in the same place; it’s just that different countries have their own packaging designs. Any items online that come in non-UK packaging specify this on the product details page.
Ordering from our website
Online store ordering is available to any UK delivery address – you do not have to be a club member to place online orders with us. Payment is made by credit/debit card online using our secure NetBanx servers. If you would rather order by telephone, you can call our store on 020 7226 1329 to speak to one of our dedicated team – we are open 7 days a week.
Standard UK delivery is FREE on all orders over £60 in value.
UK orders between £16 and £60 cost an additional £3.70
UK orders under £16 in value will cost an additional £1.95
Most orders are shipped within 24 hours at standard times. Processing times may increase at peak times, for example at Christmas. Smaller parcels are shipped via 1st class Royal Mail, larger parcels and high value orders are shipped via courier post with ParcelForce Worldwide or Interlink Express on next working day services. Once your order is shipped you will receive an automated confirmation of dispatch email.
If you order is urgent, please call our store team on 020 7226 1329 and we will prioritise your order – we also offer next working day options on this number.
Ordering from overseas
We have many collectors from outside of the UK and send lots of parcels overseas every week. To make sure we can offer you the best price for shipping to your country, we quote for each overseas order individually – for this reason, you cannot place your order through the website. Send us an email on sylvania@sylvanianfamilies.com and let us know your country of residence and the items you require. We will then calculate your shipping costs based on your location and requirements. Smaller parcels are shipped via standard airmail and larger items via courier post. As this is a personalised service, it can sometimes take us a couple of days to complete your quote – please bear with us!
Packaging
As part of our commitment to recycling, we sometimes reuse cardboard cartons to pack your delivery. However, to ensure that no surprises are spoiled, all parcels are in plain packaging and do not say Sylvanian Families on the outside anywhere.
What is the Collectors Club?
When you join the Sylvanian Families Collectors Club, you are subscribing to the quarterly Sylvanian Families magazine. This comes packed full of information about Sylvanians – stories, family profiles, special member only competitions and promotions; even features about our members! In addition to the four magazines throughout your annual subscription, your club starter pack which is sent upon joining includes your very own Certificate of Membership, Collectors Club Pin Badge and a special pair of Club Exclusive characters! You can read all about these on our COLLECTORS CLUB page. At the end of your subscription, we will send a renewal reminder form with your fourth and final magazine. You can then decide if you wish to renew your membership. When membership is renewed you can then select a new pair of club exclusive figures!
If you have any other questions, please call us on 020 7226 1329 or use our CONTACT US page to send an email request.
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