We are currently unable to respond to any e-mail queries as our London store and office are closed for refurbishment.

Online ordering at sylvanianfamilies.com will not be affected by this closure, and orders will continue to ship as normal. However, if you have a query regarding an existing online order, please call our dispatch centre directly on 01256 895511 and leave your details on our answerphone service, and either Rose Timbertop or Ingrid Blackberry will call you back to respond to your query.
 
Business as usual will resume on February 15th 2010!
 
Thanks for your patience

Sylvanian Families